Resolve with Respect!
The Mediation Rules of SYSCO180 establish a structured, transparent, and party-centric framework for resolving disputes through institutional mediation. These rules are founded on the principles of voluntariness, neutrality, confidentiality, and self-determination, and are aligned with applicable mediation laws, judicial guidelines, and internationally recognised best practices.
The SYSCO180 Mediation Rules apply to all disputes referred to mediation by agreement of the parties, court or institutional referral, contractual clause, or through SYSCO180’s Online Dispute Resolution (ODR) platform. The rules govern domestic, cross-border, commercial, family, community, and institutional mediations unless otherwise agreed by the parties.
Mediation proceedings commence upon submission of a request for mediation in the prescribed form. The rules outline clear procedures for appointment of a mediator, exchange of preliminary information, and scheduling of mediation sessions, ensuring prompt initiation of the process.
Mediators are appointed from SYSCO180’s empanelled panel based on expertise, neutrality, and suitability to the nature of the dispute. The mediator facilitates dialogue, assists parties in identifying issues and interests, and supports negotiation toward a mutually acceptable settlement, without imposing any decision.
Mediation is conducted in a flexible and informal manner, allowing joint sessions, private caucuses, or a combination thereof. The mediator may adopt appropriate techniques to promote constructive engagement while ensuring equal opportunity for participation by all parties.
All mediation communications, documents, and discussions are strictly confidential and without prejudice. Information disclosed during mediation cannot be used in subsequent judicial or arbitral proceedings, except as required by law or agreed by the parties.
Participation in mediation is voluntary, and any party may withdraw at any stage. The mediator may also terminate the process where continuation is unlikely to result in settlement, in accordance with the rules.
Where parties reach a settlement, the mediator assists in recording the terms in a written settlement agreement. Such agreements may be made legally binding and enforceable in accordance with applicable law, subject to statutory requirements.
SYSCO180 Mediation Rules support mediation conducted through digital and ODR platforms, enabling virtual sessions, secure document exchange, and real-time communication while maintaining confidentiality and procedural integrity.
SYSCO180 provides administrative support, ethical oversight, and procedural guidance to ensure compliance with the Mediation Rules, while preserving the independence and neutrality of the mediator.
Through its Mediation Rules, SYSCO180 offers a legally sound, efficient, and relationship-preserving pathway for dispute resolution—empowering parties to achieve durable and consensual outcomes with dignity and trust.
